Shipping Policy

1. Nature of Service

KongsiPay is a digital expense-splitting and group payment settlement platform. All features and services provided by KongsiPay are delivered electronically over the internet. There are no physical goods, printed materials, hardware, or tangible items associated with any KongsiPay account or subscription.

2. Instant Digital Access

Access to KongsiPay services is granted immediately upon successful account registration or payment — whichever is applicable. There is no waiting period, delivery window, or dispatch process. You can begin using the platform right away from any supported device with an internet connection.

3. Service Delivery Channels

KongsiPay services are delivered through the following digital channels:

• Web platform — accessible via any modern browser at our website
• Mobile app — available for download on Android and iOS devices for on-the-go access
• Email notifications — group invites, payment confirmations, and account alerts are sent to your registered email address
• In-app notifications — real-time updates within the platform for group activity and settlements

4. No Shipping Fees

Because KongsiPay does not ship any physical items, there are no shipping charges, handling fees, courier costs, or delivery surcharges of any kind associated with using our platform. Any fees displayed on KongsiPay are solely for platform access or transaction processing — never for shipping.

5. Service Availability

KongsiPay aims to maintain continuous service availability. In the event of scheduled maintenance or unexpected downtime, we will notify users in advance where possible via email or an in-app notice. Temporary service interruptions do not constitute non-delivery — access will be restored as quickly as possible.

6. Contact Us

If you have any questions about how our services are delivered or accessed, please reach out to our support team. We are happy to assist.